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GENERAL CONTRACT CONDITIONS

In accordance with Spanish legislation on E-commerce transactions, this website is governed by Law 34/2002 of 11 July on the Information Society and E-Commerce and other national and EU regulations, LLEVINAC SL, informs the user of the following:

CAPACITY TO ENTER INTO A CONTRACT

To acquire any of the services offered by LLEVINAC SL. the user must possess the legal capacity to sign a contract according to national legislation. As such, LLEVINAC SL respects childrens’ privacy and does not intentionally or voluntarily collect personal information of children younger than 14 years old. On the website it must be stated and guaranteed that the user is 18 years old or over, or is using the site with the supervision of a parent or guardian.

If you are younger than 14 years old, please do not provide us with any personal information and have a parent or guardian assist you when using this website.

OBJECT AND LANGUAGE OF THE CONTRACT 

The object of the contract is the sale of guitars and high quality guitar accessories. These products are described in the catalogue of products offered online, and we wish to underline that innovation is the starting point of our designs, the end point being functionality with a minimalistic appearance, using the best quality materials. All our products are made in Barcelona.

This contract was executed in Spanish but an English version is available for consultation on our website.

IDENTIFICATION OF VENDOR

The vendor is the company LLEVINAC SL, which owns the brand ACLAM GUITARS, and the domain www.aclamguitars.com, with registered offices at C/Consell de Cent, 201, local, 08011 Barcelona. Contact telephone number: 934 872 046. This company is registered in the Trade Register of Barcelona, with Tax ID No.: B64412406 (Volume 39186 Sheet 70 Page B340.859), email guitars@aclam.cat

Filling in and sending the form is considered as an acceptance of the terms of the contract, but will not be considered a commercial proposal.

Obtaining data: Data protection

Any information requested is used only and exclusively for the processing and delivery of the purchased product or products, and so that we can provide users with information on ACLAM GUITARS’ business activity and new products. These data are stored in a file called “administración General de Llevinac SL” [Llevinac SL General Administration], with registration number 2110550132.

This file is the property of Llevinac SL, which is responsible for the same. The identification data of this company is stated in the first paragraph of the Contract Terms and Conditions, and the user may contact this entity at any moment to exercise his/her rights of access, rectification, cancellation, or opposition, or to request any other information. The information is stored by the company in order to deliver purchased products, allow the user to consult previous purchases, and send information. Personal data may only be transferred to third parties whose function is to carry out ACLAM GUITARS sales service.

We collect user information in various ways, with the aim of providing an efficient, useful and personalised service. For example, we can use your personal information to:

   * Collect and provide you with information you have previously provided to us
   * Help you to find information, products and services quickly
   * Create content that is relevant to you
   * Advise you on our new information, products and services

Registering and Ordering: To use certain parts of this site, or to place an order, all clients must fill in an online registration form with personal information including but not limited to his/her name, delivery and payment address, telephone number, email address and credit card number. We may also ask about your country of residence and the country in which your organisation operates to ensure that we abide by the corresponding laws and regulations. This information is used for payment, processing the order and internal marketing, as well as to contact you about your order and our website.

Email addresses: Various parts of the website allow the user to enter his/her email address with the aim of, but not limited to, registering for free promotional notifications, notifications on the arrival of new brands or products or to register for our newsletter by email.

Telephone number: Certain parts of the website allow the user to enter his/her phone number with the aim of, but not limited to: informing the user of any change in the delivery of their order, informing the user of the arrival of new brands or products, allowing the user to register for our newsletter.

File log: Like most websites, our server automatically recognises the URL from which the user accesses the site. We may also register your IP address, your internet service provider, and the date and time for the purposes of system administration, verification of orders, internal marketing, and resolution of system problems. (Your IP address may indicate the location of your computer on the internet.) 

LLEVINAC SL’S PRIVACY POLICY

LLEVINAC SL wishes to inform you that the business activity of ACLAM GUITARS is carried out in Spain and is thus subject to Spanish and EU legislation on data protection and privacy in electronic communication, specifically law 15/1999 of 13 December, Royal Decree 1720/2007 of 21 December, and European Union Directives 95/46/CE, 97/66/CE, 2000/31/CE and 2002/58/CE.

LLEVINAC SL has a file containing personal information registered with the Spanish Data Protection Agency (AEPD).

This file was created for processing data on people interested in purchasing ACLAM GUITARS products, as well as informing clients on our services, promotions, prices and offers. We wish to inform you that your data will be transferred via a secure server only from your home country to Spain and vice versa. The recipients of the information are the members of LLEVINAC SL, companies that we collaborate with in order to provide our online sales service, delivery of orders (FEDEX and MRW), payment processing, all with the most up to date security services, as well as any public or private official institutions that legally request provision of data. If the requested data is not provided, it will be impossible to provide the user with a normal service.

The user may exercise his/her rights of access, rectification, cancellation and opposition established by Organic Law 15/1999 of 13 December and Royal Decree 1720/2007 of 21 December, by contacting the head of LLEVINAC SL’s file in writing at C/ Consell de Cent 201, local, 08011 Barcelona (Spain), or by email at guitars@aclam.cat. An identification document must be included.

In accordance with that indicated above I give my consent and authorise LLEVINAC SL to process my data and provide them to organisations, professionals and private and public official organisations in order to provide the requested service.

PAYMENT METHOD

LLEVINAC SL provides you with the option of paying with VISA card, PAY PAL or bank transfer. All these systems offer maximum security since operations are carried out via a secure server. For each payment option the user is provided with a link containing information on security measures. The software of this server codifies the information you enter before transmitting it. We also use strict security systems for storage and disclosure of data with the aim of avoiding all unauthorised access to the same, in accordance with article 9 of law 13/1999 on personal data protection. The bank has the necessary security measures in place for the identification of potential errors in data provided when paying with card.

DELIVERY OF ORDERS

LLEVINAC SL has contracted FEDEX and MRW transport agencies to deliver their orders. Orders will be delivered to the address provided by the buyer as well as a card containing the text provided by the same. LLEVINAC does not accept responsibility for any deliveries that cannot be made due to inaccurate or incomplete information, or those that cannot be made due to the addressee’s absence.

Notwithstanding the foregoing, LLEVINAC SL will adopt the measures required of a diligent merchant to ensure that the order is delivered as soon as possible, to the satisfaction of the sender and the addressee.

Delivery to public bodies and other buildings in which access by the general public is restricted, LLEVINAC SL does not guarantee that the delivery will be made directly to the addressee. In fact, when the order has been delivered to the reception or the person who controls access to the building, the order has been filled and LLEVINAC SL is freed of responsibility for the same.

LLEVINAC SL guarantees delivery of orders in the following time frames:

Spain: 48 to 72 hours
European Union: 5 days
America and Asia: 10 to 15 days
Other countries: 15 to 20 days

These times depend on the transport system and destination chosen by the buyer. There is no delivery service on Saturdays, Sundays and public holidays. The user must bear this in mind when calculating delivery periods. Deliveries may be delayed by special circumstances such as Christmas holidays, transport strikes, extraordinary events.

LLEVINAC SL does not guarantee delivery at concrete or specific times. If the buyer indicates a specific delivery time, or declares a preference for a certain time slot, this is understood as a guideline. 

PRICES AND VALIDITY PERIOD OF OFFER

The prices indicated under each product are not the total prices (VAT and transport costs are not included).

For countries outside of Spain and the EU, 50% of delivery costs and 50% of customs fees must be added. These charges are specified for each destination and transport option chosen. Prices are shown in Euros. Prices and conditions expressed are valid at any given time. In the order confirmation, before the buyer accepts the operation, the price of each article and the delivery costs applied will be clearly specified. 

As you will see, after making your online order, the corresponding bill will be sent to the email address provided and will also accompany the delivery. For any information on your order you can call ACLAM GUITARS on (+34) 934 872 046 email us at guitars@aclam.net, or write to us at the address that is recorded at the beginning of this document.

INFORMATION AND QUERIES

For any information on your order, or to communicate a complaint or incident to us, you can call ACLAM GUITARS on (+34) 934 872 046 email us at guitars@aclam.net, or write to us at the address that is recorded at the beginning of this document.

EXCHANGES AND REFUNDS

There are a number of procedures in place for returns and exchanges. We outline their characteristics and conditions below: 

a) Exchange: the substitution of one product for another
b) Return: there are two types of returns: 

  1. Due to a defective product. 
  2. Due to the personal decision of the client, known as a change-of-mind return.

Time frame: as stated in the regulations for return rules, returns must be made within 14 days from the delivery of the order to the consumer along with the receipt.

Condition: All items to be returned must be in their original packaging, in the same state in which they were sent.

Cost: Exchanges or returns due to a defect in the product have no charge for the client. In the case of change-of-mind returns, the client must cover the delivery costs generated. The delivery costs will be deducted from the reimbursement from the original purchase amount of the article(s).

Procedure: Contact ACLAM GUITARS by calling 934 872 046 or by emailing guitars@aclam.cat. We will collect your purchase at the delivery address indicated.

LLEVINAC SL will refund the client with the corresponding amount within 14 calendar days of receiving the notification of return, under the aforementioned conditions. The reimbursement will be delivered according to the same method as the original payment.

INTELLECTUAL PROPERTY AND OTHER RIGHTS

The buyer recognises and accepts that the elements and rights of intellectual, industrial and other rights (including but not limited to any copyright, patent, brands, designs, photos, images and source codes) relating to the Aclam Guitar website and any other online platform of the commercial brand ACLAM which they access are the exclusive property of LLEVINAC SL. The buyer may not, directly or indirectly, copy, modify, alter, publish, communicate, distribute, sell or transmit the materials contained on this platform or its source code, or downloads from it, in part or entirely, without the written authorisation of LLEVINAC SL.

AVAILABILITY OF ITEMS

All orders are subject to availability of items. If there are problems with supply or your chosen item is out of stock, you will be informed immediately and we will refund the amount you have paid.

Guarantee for purchased items The contractual guarantee offered is that established in Royal Legislative Decree 1/2007 of 16 November approving the redrafted text of the General Consumer and User Defence Act. LLEVINAC SL will be held responsible for product defects that appear in the two years following delivery, once the client has informed LLEVINAC SL of the defect within two months of the realising the existence of the same.

CUSTOMER SERVICE  

In the case of any query, complaint or questions about the online shop you can contact ACLAM GUITARS by email at guitars@aclam.cat, by telephone on 934 872 046 or by mail at the following address: LLEVINAC SL. C/ Consell de Cent, 201, local, 08011 Barcelona
LLEVINAC SL will respond to you as early as possible, always within one month,

GOVERNING LAWS AND JURISDICTION

An attempt will be made to resolve conflicts between the parties amicably. If this is not possible, the present Purchase Terms and Conditions will be subjected to Spanish legislation. Parties freely submit to the Arbitral Tribunal of Barcelona for the resolution of conflicts, rejecting any other forum.


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